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Intelligent Call Monitoring & Response

Machine learning, a tight feedback loop and millions of calls gives us the ability find customers in need of additional services, often before they have a devastating impact on the review sites.

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Mobile Work Auths

Fraud is on the rise. Don’t get burned by customer disputes! Get the work approved ‘in writing’ before starting. Send a mobile auth request to your customer’s phone.

Car was towed in? Customer needs additional service? Get a mobile authorization in just seconds. Customers sign with their finger on their mobile device and a PDF of the document is emailed to the service department.

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Mobile CC Payments

Send an invoice via text from your desktop in just seconds.

Customers can pay before arriving and the cashier is automatically alerted for a streamlined check-out experience.

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AI Enhanced Texting with Guided Messaging

You spend thousands on training, but what good did it do if your sales staff can’t remember crucial techniques in the heat of the moment?

Simple reminders within our guided messaging platform will increase revenues, CRM record completeness, help to develop meaningful relationships through thoughtful personalization ques.

Our enhanced texting tool works from the desktop and mobile devices to improve the texting experience.

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AI Call Monitoring & Response

Dealer AI monitors calls to find negative customer experiences and move them into the texting pipeline for escalated response.

Were their questions answered? Did they get a needed appointment? Are they satisfied? Are they happy!?

Calls are scored and handled according to our unique customizable pipeline. When we detect a call that was unsuccessful, a text message is sent to the caller immediately to see if they would like to make use of our texting platform.

Using a neural network of algorithms for metric analysis, with variables such as call length, call content, caller sentiment and tone, we can make value judgements, allowing us to score the call for elevation, contact the caller, and alert a customer advocate for better customer support.

Mobile Work Auths

The customer approved the work on the phone verbally, but now they don’t want to pay? In most states, without a signature, they don’t have to.

Protect yourself from approval fraud and charge-backs with instant mobile authorizations. Capture a signature from your customer within seconds.

Car was towed in? Customer needs additional service? Get a mobile authorization in just seconds. Allow the customer to sign with their finger on their mobile device.

Send the authorization request via text for an immediate response. Start the work with a signed approval!

When the customer approves, a PDF with their signature is sent to your inbox so you have the documentation you need, when you need it.

Mobile Payments

It’s simple. When customers pay in advance, they’re less likely to wait in line at the check-out desk to dispute charges, tying up valuable time for the service advisers.

Give your customers the ability to pay with their phone before arriving at the dealership.

Accept mobile payments with ease and streamline checkout.

Your customers can pay on the go using Apple Pay from their iPhone, or Google Payments from Android and show the receipt to the cashier for a streamlined experience that reduces traffic at the counter.

Enhanced Text Messaging

Everyone has a texting product, but does your current solution remind your service staff to share photos of badly worn parts at the crucial time to get the repair authorization?

Does it provide reminders to fill out missing fields in the customer’s data record or provide helpful relationship development reminders?

You may spend thousands on training, but what good has it done if your staff forgets crucial techniques in the heat of battle? 

Our simple, elegant solution makes non-intrusive suggestions for increasing sales and deepening relationships with a tight feedback loop so our system is continuously learning to fit your working style.

 

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Increase sales. Increase your Customer Satisfactions Score. Streamline your service checkout counter. Protect your transactions.