Dealer AI analyzes calls to capture and respond to unhappy customers automatically.
Were their not questions answered? Did they not get a needed appointment? Are they dissatisfied?
Calls are scored and handled according to our unique customizable pipeline. When we detect a call that was unsuccessful, a SMS text message is sent to the caller immediately to see if they would like a callback from a priority customer advocate.
Who are we?
For a combined 25 years, we have been running successful marketing campaigns for factory automotive dealerships. Over that time, we have recorded data on millions of calls to dealerships. We found that almost 40% were mishandled.
Time for a solution.
We See Patterns
Several years of call recordings and transcripts give us the ability to identify key patterns and behaviors. This allows us to classify and respond to negative call experiences.
All of this is critical to stop customer loss due to a single bad experience.
Leading Edge Technology
We leverage systems such as IBM Watson, Google Natural Language Processing tools, as well as sophisticated packages pioneered by Stanford University & UC Berkeley.
With this unique combination of deep analysis of content, context, semantics and syntax, along with deep inspection and learning, mechanical learning, artificial intelligence, natural language processing, sentiment and tone analysis, we are able to identify and respond to customers that are in danger of being lost forever.
Sales and Service personnel, always on the move, are pulled in many directions with countless distractions. While CRM systems are still primarily desktop focused, our system is built for simplicity and ease of use.
Everything can be managed from a phone’s default messenger. No software needed. Sales and Service representatives can extend the functionality of this product by using our app, making use of its geofencing capabilities. Allowing the app to automatically log in the sales agent when they arrive at the dealership, ensuring each missed customer is captured.
It is instantaneous.